Troubleshooting LanSchool Air Login Issues

Troubleshooting LanSchool Air Login Issues

Troubleshooting LanSchool Air Login Issues

If you cannot sign in to LanSchool Air, use the troubleshooting steps below to identify and resolve common login problems.

Common LanSchool Air Login Problems

This article can help if you:

  • Are a teacher and do not have access to LanSchool Air
  • Cannot log in or sign in to LanSchool Air
  • Cannot access your LanSchool Air account
  • Have not received a LanSchool Air invitation
  • Have an expired account invitation
  • Receive a connection error when opening LanSchool Air
  • Cannot sign in with your password
  • Use Google Sign-in and cannot access your account
  • Receive Error 400: access_not_configured
  • Need to reset your password
  • Use Microsoft Entra ID for authentication

Confirm That You Have a LanSchool Air Account

Your LanSchool Air Site Admin must add you to the LanSchool Air organization before you can sign in.

If you have been added, you should receive an email invitation to activate your account.

If you did not receive an invitation

Contact your LanSchool Air Site Admin or local IT and confirm that:

  1. You have been added to the LanSchool Air site.
  2. The email address associated with your account is correct.
  3. The invitation was sent successfully.

If your invitation expired

LanSchool Air account invitations expire after 30 days.

If the invitation has expired, contact your Site Admin or local IT and ask them to resend the invitation.

After receiving the new invitation, select the link in the email to activate your account.

If you have an account and cannot log in

Try selecting Forgot password?
If forgot password does not work, contact your LanSchool Air Site Administrator or local IT administrator to confirm which method of sign in to use.
  1. Sign in with Google
  2. Microsoft Entra ID

Use a Supported and Up-to-Date Web Browser

Make sure you are using the latest version of a supported web browser.

If your browser is not up to date:

  1. Update the browser to the latest available version.
  2. Close and reopen the browser.
  3. Try signing in to LanSchool Air again.
For supported browsers and operating systems, see the LanSchool Air System Requirements.

Clear Your Browser Cache

A corrupted or outdated browser cache can sometimes prevent LanSchool Air from loading or signing in correctly.

Clear your browser's cache and then try signing in again.

If you are unsure how to clear the cache, refer to your browser manufacturer's instructions for clearing cached data.


Verify the LanSchool Air Login URL

If you use a browser bookmark to access LanSchool Air, the bookmark may point to an outdated or incorrect URL.

To test the login page:
  1. Open the LanSchool Air login page directly.
  2. Enter your credentials and try to sign in again.
  3. If the direct login page works, update your bookmark.'

Sign In With Google If You Originally Used Google Sign-In

If you created your LanSchool Air account using Sign in with Google, you cannot sign in using a LanSchool Air password.

Instead:

  1. Open the LanSchool Air login page.
  2. Select Sign in with Google.
  3. Select the Google account associated with your LanSchool Air account.

If you originally created your account using Google Sign-in, selecting Forgot password? will not allow you to create a separate LanSchool Air password.

Troubleshoot Google Sign-In Error 400: access_not_configured

If you receive:

Error 400: access_not_configured

when setting up or signing in to LanSchool Air using Google Sign-in, your organization's Google Administrator may need to update the LanSchool Air application settings.

For Google Administrators

In the Google Admin Console:

  1. Go to Security.
  2. Select Access and data control.
  3. Select API Controls.
  4. Select Manage Third-Party App Access.
  5. Locate LanSchool Air.
  6. Confirm that the application is verified and configured for the appropriate users or organizational units.

If LanSchool Air is not configured correctly, select Change Access and configure the application access for the appropriate users.




NotesNote: These settings require Google Administrator privileges. Contact your organization's Google Administrator if you do not have access to the Google Admin Console.

Microsoft Entra ID Users

If your organization uses Microsoft Entra ID for LanSchool Air authentication, you cannot reset your password using the Forgot password? option in LanSchool Air.

Instead, reset your password through your organization's Microsoft account or contact your organization's IT administrator.

Reset your Password

If you created your LanSchool Air account using an email address and password, you can reset your password from the login screen.

  1. Open the LanSchool Air login page.
  2. Select Forgot password?
  3. Enter the email address associated with your LanSchool Air account.
  4. Follow the instructions provided in the password reset email.




If You Still Cannot Log In

If you have completed the troubleshooting steps above and still cannot sign in, please contact LanSchool Air Support for further assistance.