In-app purchasing is currently only available in the United States and Canada. If you're located outside of North America and need assistance with purchasing or renewing LanSchool or have general licensing questions, please contact us.

Purchasing LanSchool Air Licenses

1. As a Site Admin, log into LanSchool Air.
2. Click on the menu at the top left and click on LanSchool Air Settings.
   
   
   
   
3. Click on Licensing.
   
   
   
   
4. Click on Buy Licenses to be directed to the Lenovo Subscription Portal.
   
   
   
   
5. Enter your Lenovo ID.
   
   

   The email address associated with your Lenovo ID must match the email address with your LanSchool Air account.
6. In the subscription portal, select which subscription to purchase.
   
7. Click Add to Cart.
   
8. Enter the quantity and proceed to check out.
   
9. After purchase is completed, you will be redirected back to LanSchool Air, where you will see the licenses added to your organization.
   

Important: Purchases via PO need to be directed to sales@lanschool.com and these steps can only be used when purchasing via credit card.

Renewing LanSchool Air Licenses

If your LanSchool Air licenses are approaching their expiration date or have already expired:

1. Log in to LanSchool Air as a Site Admin.
2. Click the menu in the upper-left corner.
3. Select LanSchool Air Settings.
4. Select Licensing.
5. Click on Buy Licenses to be directed to the Lenovo Subscription Portal.
   
6. Enter your Lenovo ID.
7. Follow the instructions to complete the renewal process.

After the renewal has been processed, your organization's licenses should be updated and access to LanSchool Air should be restored.

If you already submitted a renewal request

If you already completed a renewal but your organization's access is still inactive:

• Verify that the renewal process has been completed.
• Check whether you received a confirmation email or order confirmation.
• If your subscription has expired and your teachers are unable to access LanSchool Air, contact the Sales team, sales@lanschool.com, so the renewal status can be reviewed.

Submitting a renewal form does not necessarily mean the renewal has been completed or that the licenses have already been activated.

Managing LanSchool Air Licenses

To view or manage your organization's licenses:

1. Go to LanSchool Air Settings > Licensing.
2. Select Manage Licenses.
   

You’ll be directed to the UDS Marketplace where you can view your LanSchool Air subscription and manage your licenses. 

Tax Exemption Disclaimer

Tax exemption requests can be granted without additional validation, and the approval process does not affect a customer's ability to make purchases using tax exemption.

Customer orders should never be delayed while awaiting approval. If you encounter any issues during the purchase process, the case should be escalated to the appropriate team for assistance.

For support, please contact support@lanschoolair.com 

Customers may continue purchasing while their tax exemption request is being processed, as the approval process does not impact their ability to place orders using tax exemption.

Site Admins can renew LanSchool Air licenses through the LanSchool Air Licensing settings.

1. Log in to LanSchool Air as a Site Admin.
2. Select the menu in the upper-left corner.
3. Select LanSchool Air Settings.
4. Select Licensing.
5. Select Renew and follow the instructions to complete the renewal.

If you have already submitted a renewal request but your licenses have not been renewed or your teachers still cannot access LanSchool Air, contact LanSchool Air Support for assistance with your renewal status.

We have ordered LanSchool Air, but we are not sure how to log in. How do we get access?

If your school has ordered LanSchool Air but you are not sure how to log in, contact your school's LanSchool Air Site Admin or IT administrator to confirm that your account has been created and that you have been added to the correct LanSchool Air site.

If you are the Site Admin or your school has not yet set up access, contact your school's LanSchool Air representative or LanSchool Air Support for assistance with getting started.

If you have received an invitation email, follow the instructions in the email to activate your account. Your organization's login process may use an email address and password, Google Sign-In, or Microsoft Entra ID.

If you are unsure which login method your school uses, contact your Site Admin or IT administrator.