Viewing Student Client Status

Viewing Student Client Status

Overview

If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat window on the student's device.
On Chromebook students, click the icon in the application shelf. On Windows or Mac devices, look for the icon in the system tray or notification area.



With the LanSchool Air client window open on the student's device, look for the colored icon in the upper-right hand corner to see if the status is Green, Yellow, or Red. Refer to the following explanations describing each state.

Green Status 

A green Status icon in the chat box indicates that all systems, including the student client, are operating correctly. If the student is appearing "Offline" in the instructor's class, confirm that the class roster is correct and that the student is logged in to the device using the same account listed in the class roster.




Yellow Status


A yellow
Status icon indicates that the student client is unable to connect to the LanSchool Air servers. Select the Status icon to view more details about the issue(s).  



The client may be unable to connect to the servers due to:
  1. A failed network connection to the server. Ensure your network can access the services listed in the System Requirements
  2. The student is attempting to connect outside of your organization's active hours.
  3. The student's public IP address is not in the acceptable range according to your organization’s IP address filtering configuration.

Red Status 

If the icon is red, the student client has not been provisioned to your LanSchool Air organization. Select the Status icon to view more details about the issue(s). 



The client may not be provisioned due to:
  1. Your organization's provisioning window being closed. Have the Site Admin open the provisioning window.
  2. The client was installed without the correct provisioning code parameter (Windows/Mac only).

Possible Solutions

Status
Issue
Solution
Green
The student device is provisioned and connected.
If the student is still appearing as offline in the teacher's class, see Troubleshooting Offline Students for additional steps.
Yellow
LanSchool Air is operating outside of an organization's active hours.
See the Configure Active Hours section of the LanSchool Air Setup Guide for help on setting up active hours.
Yellow
The IP address is not in the acceptable range in your organization's IP address filtering. 
See How to Configure IP Access Filtering.
Red
The student client has not been provisioned to your LanSchool Air organization.
Ensure that the provisioning window is open and that you have available licenses. See the Using the Provisioning Window section of the LanSchool Air Setup Guide.
Red 
The student client is not connected to the server. 
See LanSchool Air System Requirements and ensure that any network firewalls/proxies is set to allow LanSchool Air services.

If you are still having connectivity issues with the student client after trying the solutions above, refer to Troubleshooting Offline Students to help get the student connected. You can also reach out to our Support Team.

 






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