Viewing Student Client Status

Viewing Student Client Status

Overview

If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat window on the student's device.

Student Icon on Chromebook
Student Icon on Windows

With the LanSchool Air client window open on the student's device, look for the colored icon in the upper-right hand corner to see if the status is Green, Yellow, or Red. Refer to the following planations describing each state.


Connected (Green) Status 

A green Status icon in the chat box indicates that all systems, including the student client, are operating correctly. If the student is appearing "Offline" in the instructor's class, confirm that the class roster is correct and that the student is logged in to the device using the same account listed in the class roster.




Not Connected (Yellow) Status


A yellow
Status icon indicates that the student client is unable to connect to LanSchool Air due to a restriction. Select the Status icon to view more details.  



The client may be unable to connect to the servers due to:
  1. The student is attempting to connect outside of your organization's active hours.
  2. The student's public IP address is not in the acceptable range according to your organization’s IP address filtering configuration.
  3. A firewall or content filter is blocking the connection to LanSchool Air's servers. Ensure your organization has followed the network requirements.

Not Connected (Red) Status 

If the icon is red, the student client has not been provisioned to your LanSchool Air organization. Select the Status icon to view more details about the issue(s). 



The client may not be provisioned due to:
  1. Your organization's provisioning window being closed. Have the Site Admin open the provisioning window.
  2. The client was installed incorrectly and the correct provisioning code parameter was not set (Windows/Mac only).
  3. A firewall or content filter is blocking the connection to LanSchool Air's servers. Ensure your organization has followed the network requirements.

Possible Solutions

Status
Issue
Solution
🟢 Connected
The student device is provisioned and connected.
If the student is still appearing as offline in the teacher's class, see Troubleshooting Offline Students for additional steps.
🟡 Not Connected (Yellow)
LanSchool Air is operating outside of an organization's active hours.
See the Configure Active Hours section of the LanSchool Air Setup Guide for help on setting up active hours.
🟡 Not Connected (Yellow)
The IP address is not in the acceptable range in your organization's IP address filtering. 
See How to Configure IP Access Filtering.
🔴 Not Connected (Red
The student client has not been provisioned to your LanSchool Air organization.
Ensure that the provisioning window is open and that you have available licenses. See the Using the Provisioning Window section of the LanSchool Air Setup Guide.
🔴 Not Connected (Red)
The student client is not connected to the server. 
See LanSchool Air System Requirements and ensure that any network firewalls/proxies is set to allow LanSchool Air services.

If you are still having connectivity issues with the student client after trying the solutions above, refer to Troubleshooting Offline Students to help get the student connected. You can also reach out to our Support Team.

 







    • Related Articles

    • Troubleshooting Offline Students

      Overview After clicking "Start Class", students that are using a device that has the LanSchool Air agent installed correctly will automatically appear as Online. Refer to Viewing Student Thumbnails to learn more about the different types of thumbnail ...
    • Viewing Student Screens

      Overview When a class has started in Grid View or Group View, the teacher will see thumbnail size images of each student's screen along with a status message indicating whether the student is online, offline, or in a different state. While in ...
    • Troubleshooting FAQ

      Why can't I see a student? A number of issues can cause a student to appear as offline or their screen to not be visible. For a list of fixes to try, see Troubleshooting Offline Students.  Why are some macOS student devices appearing as Online, but I ...
    • Gathering Student Client Logs

      Introduction LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect ...
    • Installing LanSchool Air for Mac Student

      Overview This article explains how to install the Mac client on an individual student device. For instructions on deploying the Mac client to a large number of student devices, see Mass Deploying LanSchool Air for Mac Student.  This option is only ...
    • Popular Articles

    • Using Web Limiting

      Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...
    • Mass Deploying LanSchool Air for Chromebook Student

      This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...
    • Controlling Student Browser Tabs

      Overview Controlling browser tabs is currently supported for students using Chromebooks. Students on Windows or macOS devices will only display the most recently viewed website. In List View, you have added controls over tabs on a student's screen. ...
    • Using Blank Screen

      Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...
    • Viewing Student Client Status

      Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat ...
    • Recent Articles

    • Disabling Manual Class Creation

      Overview By default, teachers are able to manually create their classes. This is feature is more commonly used in organizations that do not use pre-configured class rosters from Clever, Google Classroom or CSV import. Teachers may also manually ...
    • Preventing Teachers from Adding New Student Devices

      Overview By default, teachers are able to add new student devices to their class and organization using a uniquely generated URL.  This is feature is more commonly used to add personal student devices or BYOD. See Installing LanSchool Air Windows ...
    • Disabling Chat for Entire Organization

      Overview By default, LanSchool Air instructors are able to send messages to either an entire class or an individual student. See Messaging Students for details on how to use this feature. Some organizations need to prevent instructors from messaging ...
    • Deploying LanSchool Air Using Intune

      Overview The LanSchool Air for Windows agent supports a number of different deployment methods and tools using a basic EXE or an advanced MSI installer. See Mass Deploying LanSchool Air for Windows for more detailed instructions. Please note that our ...
    • Integrating LanSchool Air with Azure Active Directory

      To request this feature be enabled for your LanSchool Air organization, please contact the Customer Success team. Overview This article explains how to integrate LanSchool Air with Azure Active Directory for Single Sign-On (SSO) and User ...