Viewing Student Client Status
Overview
If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting.
Viewing Chromebook Client Status
To view the status of the LanSchool Air client on a Chromebook, click on the LanSchool Air icon at the bottom of the screen in the shelf.
Once the chat box is open, click on the red, yellow or green light at the bottom left corner of the chat box to view the client status.
The student status will display along with an option to download encrypted logs for debugging.
Viewing Windows Client Status
To view the status of the LanSchool Air client on a Windows device, right click on the LanSchool Air icon at the bottom right corner in the System Tray by the clock.
The icon may be in the hidden icons area if it is not visible.
Clicking on Status... will open the status page with an option to download encrypted logs for debugging.
Viewing MacOS Client Status
To view the status of the LanSchool Air client on a MacOS device, click on the LanSchool Air icon at the top right corner of the Status Bar by the clock.
Clicking on Status... will open the status page with an option to download encrypted logs for debugging.
Connected (Green) Status
If the Status is green, it indicates that all systems, including the student client, are operating correctly. If the student is appearing "Offline" in the instructor's class, confirm that the class roster is correct and that the student is logged in to the device using the same account listed in the class roster.
Not Connected (Yellow) Status
If the Status is yellow, it indicates that the student client is unable to connect to LanSchool Air due to a restriction.
The client may be unable to connect to the servers due to:
- The student is attempting to connect outside of your organization's active hours.
- The student's public IP address is not in the acceptable range according to your organization’s IP range constraints configuration.
- A firewall or content filter is blocking the connection to LanSchool Air's servers. Ensure your organization has followed the network requirements.
Not Connected (Red) Status
If the Status is red, the student client has not been provisioned to your LanSchool Air organization.
The client may not be provisioned due to:
- Your organization's provisioning window being closed. Have the Site Admin open the provisioning window.
- The client was installed incorrectly and the correct provisioning code parameter was not set (Windows/Mac only).
- A firewall or content filter is blocking the connection to LanSchool Air's servers. Ensure your organization has followed the network requirements.
Possible Solutions
| Status | Issue | Solution |
| 🟢 Connected | The student device is provisioned and connected. | If the student is still appearing as offline in the teacher's class, see Troubleshooting Offline Students for additional steps. |
| 🟡 Not Connected (Yellow) | LanSchool Air is operating outside of an organization's active hours. | See Configuring Active Hours |
| 🟡 Not Connected (Yellow) | The IP address is not in the acceptable range in your organization's IP address filtering. | See Configuring IP Range Constraints. |
| 🔴 Not Connected (Red | The student client has not been provisioned to your LanSchool Air organization. | Ensure that the provisioning window is open and that you have available licenses. See Using the Provisioning Window section of the LanSchool Air Setup Guide. |
| 🔴 Not Connected (Red) | The student client is not connected to the server. | See LanSchool Air System Requirements and ensure that any network firewalls/proxies is set to allow LanSchool Air services. |
If you are still having connectivity issues with the student client after trying the solutions above, refer to Troubleshooting Offline Students to help get the student connected. You can also reach out to our Support Team.
Related Articles
Troubleshooting Offline Students
Overview After clicking "Start Class", students that are using a device that has the LanSchool Air agent installed correctly will automatically appear as Online. Refer to Viewing Student Thumbnails to learn more about the different types of thumbnail ...Viewing Student Screens
Overview When a class has started in Grid View or Group View, the teacher will see thumbnail size images of each student's screen along with a status message indicating whether the student is online, offline, or in a different state. While in Class ...Troubleshooting FAQ
Why can't I see a student? A number of issues can cause a student to appear as offline or their screen to not be visible. For a list of fixes to try, see Troubleshooting Offline Students. Why are some macOS student devices appearing as Online, but I ...Gathering Student Client Logs
Introduction LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect ...Installing LanSchool Air for Mac Student
Overview This article explains how to install the Mac client on an individual student device. For instructions on deploying the Mac client to a large number of student devices, see Mass Deploying LanSchool Air for Mac Student . Generating the Link to ...
Popular Articles
Viewing Student Client Status
Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting. Viewing ...Using Web Limiting
Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...Mass Deploying LanSchool Air for Chromebook Student
This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...Controlling Student Browser Tabs
Overview In List View and Student Details, you have added controls over tabs on a student's screen. You can: View all tabs a student has open Take a screen shot of a student's active tab Close a tab on a student's computer Add a website a student is ...Using Blank Screen
Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...
Recent Articles
Purchasing or Renewing LanSchool Air
Purchasing Contact If you are looking to purchase LanSchool Air, renew your LanSchool Air license or require a quote, please visit our website at https://lanschool.com/purchasing. You may also contact sales at 833-247-2527 or fill out the Contact ...Merging Synced Class Rosters
Overview Merge classes allows instructors to merge their synced rosters together into one class to align better with their teaching methods. Instructors can merge up to 3 classes for ClassLink, Clever or Google Classroom. Merging Synced Classes As an ...End of Life Lenovo V2 VR Integration with LanSchool Air
As of March 31, 2024 Lenovo V2 VR integration with LanSchool Air has reached End of Life. Please see Lenovo VR Classroom for more information about VR learning solutions.Viewing Web History
Overview LanSchool Air preserves a 45 day record of student web history. This record can help instructors keep track of what sites students are using and if they are remaining on task. Web history can be viewed by Instructors and co-teachers in the ...Disabling Edge Split Screen
Overview LanSchool Air is unable to limit the web in Microsoft Edge when the student uses the Edge Split Screen feature. The LanSchool Air extension does not register the second screen and will not block the website. It is recommended to disable Edge ...