Viewing Student Client Status
Overview
If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting.
Viewing Chromebook Client Status
To view the status of the LanSchool Air client on a Chromebook, click on the LanSchool Air icon at the bottom of the screen in the shelf.
Once the chat box is open, click on the red, yellow or green light at the bottom left corner of the chat box to view the client status.
The student status will display along with an option to download encrypted logs for debugging.
Viewing Windows Client Status
To view the status of the LanSchool Air client on a Windows device, right click on the LanSchool Air icon at the bottom right corner in the System Tray by the clock.
The icon may be in the hidden icons area if it is not visible.
Clicking on Status... will open the status page with an option to download encrypted logs for debugging.
Viewing MacOS Client Status
To view the status of the LanSchool Air client on a MacOS device, click on the LanSchool Air icon at the top right corner of the Status Bar by the clock.
Clicking on Status... will open the status page with an option to download encrypted logs for debugging.
Connected (Green) Status
If the Status is green, it indicates that all systems, including the student client, are operating correctly. If the student is appearing "Offline" in the instructor's class, confirm that the class roster is correct and that the student is logged in to the device using the same account listed in the class roster.
Not Connected (Yellow) Status
If the Status is yellow, it indicates that the student client is unable to connect to LanSchool Air due to a restriction.
The client may be unable to connect to the servers due to:
- The student is attempting to connect outside of your organization's active hours.
- The student's public IP address is not in the acceptable range according to your organization’s IP range constraints configuration.
- A firewall or content filter is blocking the connection to LanSchool Air's servers. Ensure your organization has followed the network requirements.
Not Connected (Red) Status
If the Status is red, the student client has not been provisioned to your LanSchool Air organization.
The client may not be provisioned due to:
- Your organization's provisioning window being closed. Have the Site Admin open the provisioning window.
- The client was installed incorrectly and the correct provisioning code parameter was not set (Windows/Mac only).
- A firewall or content filter is blocking the connection to LanSchool Air's servers. Ensure your organization has followed the network requirements.
Possible Solutions
| Status | Issue | Solution |
| 🟢 Connected | The student device is provisioned and connected. | If the student is still appearing as offline in the teacher's class, see Troubleshooting Offline Students for additional steps. |
| 🟡 Not Connected (Yellow) | LanSchool Air is operating outside of an organization's active hours. | See Configuring Active Hours |
| 🟡 Not Connected (Yellow) | The IP address is not in the acceptable range in your organization's IP address filtering. | See Configuring IP Range Constraints. |
| 🔴 Not Connected (Red | The student client has not been provisioned to your LanSchool Air organization. | Ensure that the provisioning window is open and that you have available licenses. See Using the Provisioning Window section of the LanSchool Air Setup Guide. |
| 🔴 Not Connected (Red) | The student client is not connected to the server. | See LanSchool Air System Requirements and ensure that any network firewalls/proxies is set to allow LanSchool Air services. |
If you are still having connectivity issues with the student client after trying the solutions above, refer to Troubleshooting Offline Students to help get the student connected. You can also reach out to our Support Team.
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