Viewing Student Client Status

Viewing Student Client Status

Overview

If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat window on the student's device.

Student Icon on Chromebook
Student Icon on Windows

With the LanSchool Air client window open on the student's device, look for the colored icon in the upper-right hand corner to see if the status is Green, Yellow, or Red. Refer to the following planations describing each state.


Connected (Green) Status 

A green Status icon in the chat box indicates that all systems, including the student client, are operating correctly. If the student is appearing "Offline" in the instructor's class, confirm that the class roster is correct and that the student is logged in to the device using the same account listed in the class roster.




Not Connected (Yellow) Status


A yellow
Status icon indicates that the student client is unable to connect to LanSchool Air due to a restriction. Select the Status icon to view more details.  



The client may be unable to connect to the servers due to:
  1. The student is attempting to connect outside of your organization's active hours.
  2. The student's public IP address is not in the acceptable range according to your organization’s IP address filtering configuration.
  3. A firewall or content filter is blocking the connection to LanSchool Air's servers. Ensure your organization has followed the network requirements.

Not Connected (Red) Status 

If the icon is red, the student client has not been provisioned to your LanSchool Air organization. Select the Status icon to view more details about the issue(s). 



The client may not be provisioned due to:
  1. Your organization's provisioning window being closed. Have the Site Admin open the provisioning window.
  2. The client was installed incorrectly and the correct provisioning code parameter was not set (Windows/Mac only).
  3. A firewall or content filter is blocking the connection to LanSchool Air's servers. Ensure your organization has followed the network requirements.

Possible Solutions

Status
Issue
Solution
🟢 Connected
The student device is provisioned and connected.
If the student is still appearing as offline in the teacher's class, see Troubleshooting Offline Students for additional steps.
🟡 Not Connected (Yellow)
LanSchool Air is operating outside of an organization's active hours.
See the Configure Active Hours section of the LanSchool Air Setup Guide for help on setting up active hours.
🟡 Not Connected (Yellow)
The IP address is not in the acceptable range in your organization's IP address filtering. 
See How to Configure IP Access Filtering.
🔴 Not Connected (Red
The student client has not been provisioned to your LanSchool Air organization.
Ensure that the provisioning window is open and that you have available licenses. See the Using the Provisioning Window section of the LanSchool Air Setup Guide.
🔴 Not Connected (Red)
The student client is not connected to the server. 
See LanSchool Air System Requirements and ensure that any network firewalls/proxies is set to allow LanSchool Air services.

If you are still having connectivity issues with the student client after trying the solutions above, refer to Troubleshooting Offline Students to help get the student connected. You can also reach out to our Support Team.

 







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