Manage Instructors and Site Admin Accounts

Manage Instructors and Site Admin Accounts

Overview

Site Admins can manage Instructor and Site Admin accounts in LanSchool Air. You can:

  • Invite new Instructors and Site Admins.
  • Add multiple users using a CSV file.
  • Resend or cancel pending invitations.
  • Edit user information and account settings.
  • Change a user's role between Instructor and Site Admin.
  • Disable or enable a user account.
  • Delete user accounts.
  • View an Instructor's class rosters.
  • Replace a user's account when their email address changes.

Another way to create instructor accounts is to integrate LanSchool Air with Microsoft Entra ID (formerly Azure Active Directory) for Single Sign-On. For more information about integrating with Entra ID please see Integrating LanSchool Air with Microsoft Entra ID.

Add an Instructor or Site Admin

Only Site Admins can add users to a LanSchool Air organization.

Send a direct invitation

  1. Sign in to LanSchool Air as a Site Admin.
  2. Open the navigation menu and select LanSchool Air Settings.
  3. Select the People tab.
  4. Select Add People.
  5. Enter the email address or email addresses of the users you want to invite.
    • Multiple email addresses can be separated by a comma, space, or semicolon.
  6. Select the user's default role:
    • Instructor
    • Site Admin
  7. Select Send.

The user will receive an email invitation with a link to create their LanSchool Air account.

Add users using a CSV file

You can add multiple Instructors or Site Admins at the same time by importing a CSV file.

  1. Go to LanSchool Air Settings > People > Add People.
  2. Select CSV Import.
  3. Select Download Template.
  4. Add the users' names and email addresses to the CSV template.
  5. Save the CSV file.
  6. Select Upload File.
  7. Select the appropriate role:
    • Instructor
    • Site Admin
  8. Select the CSV file and select Send.

Users who have not previously been invited will receive an email invitation and appear under the Invited tab as pending users.

Manage Pending or Expired Invitations

Site Admins can check whether an invitation has been accepted from LanSchool Air Settings > People.

  • Registered — The user has accepted the invitation and created an account.
  • Invited — The user has not yet accepted the invitation, or the invitation has expired.

Invitations expire after 30 days.

Resend an invitation

  1. Go to LanSchool Air Settings > People.
  2. Select the Invited tab.
  3. Select the three-dot menu next to the user.
  4. Select Resend Invite.

Cancel an invitation

  1. Go to LanSchool Air Settings > People.
  2. Select the Invited tab.
  3. Select the three-dot menu next to the user.
  4. Select Cancel Invite.

If the original invitations were sent using a CSV file, re-uploading the CSV will resend invitations to pending or expired users. Existing accounts will be ignored.

Manage Existing User Accounts

Site Admins can manage Instructor and Site Admin accounts from LanSchool Air Settings > People.

Select the three-dot menu next to the user and select Edit.

Depending on the account type, Site Admins can:

  • Change the user's first and last name.
  • Disable the user's account.
  • Enable a disabled user's account.
  • Delete the user's account.
  • Enable or disable two-factor authentication.
  • Request a password reset.
  • Change the user's role between Instructor and Site Admin.

AlertImportant: A Site Admin cannot disable or delete their own account. If a Site Admin needs their account disabled or deleted, another Site Admin must sign in and perform the action.

What if there are no other Site Admins?

If there are no other Site Admin accounts available to manage or replace a Site Admin account, contact LanSchool Air Support for assistance.

This includes situations where:

  • The only Site Admin needs to be deleted.
  • The only Site Admin needs to be replaced.
  • A new Site Admin needs to be added, but there are no other Site Admins who can send the invitation.
  • All existing Site Admin accounts are inaccessible.

Change your own name

Site Admins cannot change their own name from the People section.

If you are a Site Admin and need to change your name, use Edit Profile instead.

For more information, see Managing Instructor Profile Settings.

Disable or delete a Site Admin's account

If a Site Admin needs to be disabled or deleted:

  1. Have another Site Admin sign in to LanSchool Air.
  2. Go to LanSchool Air Settings > People.
  3. Locate the Site Admin's account.
  4. Use the available account management options to disable or delete the account.

InfoNote: A Site Admin cannot perform these actions on their own account.

Change a Teacher's Email Address

If an Instructor's email address changes, the email address on the existing LanSchool Air account cannot be changed.

For example, if a teacher's account is currently teacher@oldschool.edu and their new email address is teacher@newschool.edu, the old account must be deleted and a new invitation must be sent to teacher@newschool.edu.

To replace an account after an email address changes

  1. Sign in to LanSchool Air as a Site Admin.
  2. Go to LanSchool Air Settings > People.
  3. Locate the user's existing account.
  4. Delete the old user account.
  5. Select Add People.
  6. Enter the user's new email address.
  7. Select the appropriate role.
  8. Select Send.
  9. The user must accept the new invitation and create a new LanSchool Air account.

AlertImportant: Deleting an account is different from disabling an account. If the teacher needs to use a new email address, disabling the old account will not allow the email address to be changed. The old account must be deleted and a new invitation sent

Filter User Accounts

Site Admins can use filters to make it easier to find specific users.

  1. Go to LanSchool Air Settings > People.
  2. Select Filter.
  3. Choose a filter:
    • Role — Instructor or Site Admin
    • Type — LanSchool Air or Entra ID
  4. Select Apply.

View an Instructor's Classes

Site Admins can view an Instructor's classes and, where applicable, the source of the class roster, such as Clever or Google Classroom.

  1. Go to LanSchool Air Settings > People.
  2. Select the three-dot menu next to the Instructor.
  3. Select Show Classes.
  4. Select the number next to a class to view the students in that class.

Troubleshooting Account Issues

If you are having issues adding or managing the LanSchool Air accounts,  contact LanSchool Air Support.

If you are having issues logging into LanSchool Air, see Troubleshooting LanSchool Air Login Issues. 

Frequently Asked Questions

How do I add a teacher to LanSchool Air?

A Site Admin can add a teacher by going to LanSchool Air Settings > People > Add People, entering the teacher's email address, selecting Instructor, and selecting Send.

How do I add a Site Admin?

A Site Admin can add another Site Admin from LanSchool Air Settings > People > Add People. Enter the user's email address, select Site Admin, and select Send.

How do I resend a LanSchool Air invitation?

Go to LanSchool Air Settings > People > Invited. Select the three-dot menu next to the user and select Resend Invite.

What if a teacher never received their LanSchool Air invitation?

First, check LanSchool Air Settings > People > Invited to confirm the invitation is pending or expired. Select the three-dot menu next to the user and select Resend Invite.

Also have the teacher check their spam or junk email folder.

How long is a LanSchool Air invitation valid?

A LanSchool Air invitation is valid for 30 days. If the invitation expires, a Site Admin can send a new invitation.

Can I change a teacher's email address in LanSchool Air?

No. The email address associated with an existing LanSchool Air account cannot be changed.

If a teacher's email address changes, delete the old account and send a new invitation to the teacher's new email address.

What should I do if a teacher's email address changed?

Delete the teacher's existing LanSchool Air account and send a new invitation to their new email address. The teacher must accept the new invitation and create a new account.

Can I disable a teacher instead of deleting the account?

Yes. A Site Admin can disable an account from Settings > People > Edit. Disabling an account prevents the user from accessing LanSchool Air while keeping the account.

If the teacher's email address has changed, however, disabling the account is not a replacement for deleting it. The old account must be deleted and a new invitation sent to the new email address.

Can I change a teacher from Instructor to Site Admin?

Yes. A Site Admin can select the three-dot menu next to the user, select Edit, and change the user's access type.

Can I change a Site Admin to an Instructor?

Yes. A Site Admin can edit the user's account and change the access type from Site Admin to Instructor.

Can I edit a teacher's name?

Yes. Site Admins can change a user's first and last name from Settings > People > Edit.

Can I change a teacher's password?

A Site Admin can request a password reset for a user. This sends a password reset email to the user.

Can I delete or edit an Entra ID user from LanSchool Air?

Site Admins cannot edit Entra ID accounts from LanSchool Air. User accounts provisioned through Microsoft Entra ID are managed through the Entra ID integration.

Can I add multiple teachers at once?

Yes. Site Admins can use the CSV Import option under Settings > People > Add People to invite multiple users at once.

Can a Site Admin view a teacher's classes?

Yes. Go to Settings > People, select the three-dot menu next to the teacher, and select Show Classes. Site Admins can view the teacher's classes and students in those classes.

Can a Site Admin disable their own account?

No. A Site Admin cannot disable their own account. Another Site Admin must sign in and disable the account.

Can a Site Admin delete their own account?

No. A Site Admin cannot delete their own account. Another Site Admin must sign in and delete the account.

What if there are no other Site Admins?

If there are no other Site Admins available to manage the account or add a new Site Admin, contact LanSchool Air Support for assistance.

How do I add a new Site Admin if the only Site Admin is no longer available?

If there are no other Site Admins who can sign in and add the new Site Admin, contact LanSchool Air Support for assistance.

How can a Site Admin change their own name?

Site Admins can change their own name using Edit Profile. They do not need another Site Admin to change their name.

For more information, see Managing Instructor Profile Settings.