Troubleshooting LanSchool Air
Disabling Edge Split Screen
Overview LanSchool Air is unable to limit the web in Microsoft Edge when the student uses the Edge Split Screen feature. The LanSchool Air extension does not register the second screen and will not block the website. It is recommended to disable Edge ...
Disabling Fast User Switching
Overview LanSchool Air does not support Windows Fast User Switching feature. The student client will not function properly when the computer is switched to a second user account. It is recommended to disable Fast User Switching in order for the ...
Troubleshooting Web Limiting
Overview With LanSchool Air, teachers can help students focus on their work by limiting online access to approved websites and even disabling Internet access during tests and quizzes. LanSchool Air relies on the LanSchool Air Student client running ...
Configuring iBoss Cloud Security Proxy to Allow LanSchool Air
Overview If student devices are appearing as "Offline" after an instructor has started class, it could be related to a network communication error caused by a content filter, firewall, or proxy. Before continuing: In most cases, simply ensuring that ...
Viewing Student Client Status
Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting. Viewing ...
Gathering Student Client Logs
Introduction LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect ...
Gathering Teacher Logs
Overview LanSchool Air support may ask you to gather teacher browser logs to help troubleshoot an issue. Gathering Console Logs Start a LanSchool Air class. Depending on the browser: In Chrome: Hold Control and Shift, then press the i key (Ctrl ...
Troubleshooting Offline Students
Overview After a teacher selects Start Class, students using a supported device with the LanSchool Air agent installed and running should automatically appear as Online. If a student appears as Offline, use the troubleshooting steps below to identify ...
Troubleshooting LanSchool Air Login Issues
Troubleshooting LanSchool Air Login Issues If you cannot sign in to LanSchool Air, use the troubleshooting steps below to identify and resolve common login problems. Common LanSchool Air Login Problems This article can help if you: Are a teacher and ...