Troubleshooting Log-in Issues
If you are unable to log in to LanSchool Air, try the following suggestions.
Check with Your Site Admin that You Have an Account
Confirm
with your LanSchool Air Site Admin that you've been added to
LanSchool Air. You will receive an email invitation, and you must click
the link in the invite to activate your LanSchool Air account. The link
expires in 30 days, so if you miss it, your Site Admin will need to
resend it.
Update Your Web Browser
Ensure that you are using the newest version of the browser and update
the browser if you are not. For a list of web browsers LanSchool Air
supports for teachers and students, see the LanSchool Air System Requirements.
Clear the Browser Cache
Try clearing the browser's cache. For instructions on clearing a specific browser's cache, refer to the browser's documentation.
Check the URL
If you are using a bookmark to reach LanSchool Air's log-in page, a connection error message may display.
- If you receive a connection error message, navigate to lanschoolair.lenovosoftware.com and try to log in. If you are still unable to log in to LanSchool Air, contact LanSchool Air Support.
- To create a bookmark for LanSchool Air, point it to lanschoolair.lenovosoftware.com to ensure you are logging in from the main page.
Use Google Sign-in
If you used the Sign in with Google option when creating your account,
you will not be able to log in to LanSchool Air using a password. Try to sign in again using the Sign in with Google button.
Troubleshooting Google Sign-in Errors
If you are receiving an Error 400: access_not_configured when setting up your LanSchool Air account using Google Sign-in, the organization's Google Administrator will need to confirm the LanSchool Air application has been verified and that your account is in the correct Organization Unit.
In the Google Admin Console, go to Security > Access and data control > API Controls > Manage Third-Party App Access.
Located LanSchool Air and confirm it is verified. If it is not, click on Change Access next to the app to configure the access for the users and what type of access the app has to Google data.
Reset your Password
Reset your password by selecting the Forgot password? link on the password pop-up window and following the prompts.
If your organization has Microsoft Entra ID enabled you will be unable to reset your password using Forgot Password. Instead you will need to reset your Microsoft password.
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