Troubleshooting LanSchool Air Login Issues

Troubleshooting LanSchool Air Login Issues

Troubleshooting LanSchool Air Login Issues

If you cannot sign in to LanSchool Air, use the troubleshooting steps below to identify and resolve common login problems.

Common LanSchool Air Login Problems

This article can help if you:

  • Are a teacher and do not have access to LanSchool Air
  • Cannot log in or sign in to LanSchool Air
  • Cannot access your LanSchool Air account
  • Have not received a LanSchool Air invitation
  • Have an expired account invitation
  • Receive a connection error when opening LanSchool Air
  • Cannot sign in with your password
  • Use Google Sign-in and cannot access your account
  • Receive Error 400: access_not_configured
  • Need to reset your password
  • Use Microsoft Entra ID for authentication

Confirm That You Have a LanSchool Air Account

Your LanSchool Air Site Admin must add you to the LanSchool Air organization before you can sign in.

If you have been added, you should receive an email invitation to activate your account.

If you did not receive an invitation

Contact your LanSchool Air Site Admin or local IT and confirm that:

  1. You have been added to the LanSchool Air site.
  2. The email address associated with your account is correct.
  3. The invitation was sent successfully.

If your invitation expired

LanSchool Air account invitations expire after 30 days.

If the invitation has expired, contact your Site Admin or local IT and ask them to resend the invitation.

After receiving the new invitation, select the link in the email to activate your account.

If you have an account and cannot log in

Try selecting Forgot password?
If forgot password does not work, contact your LanSchool Air Site Administrator or local IT administrator to confirm which method of sign in to use.
  1. Sign in with Google
  2. Microsoft Entra ID

Use a Supported and Up-to-Date Web Browser

Make sure you are using the latest version of a supported web browser.

If your browser is not up to date:

  1. Update the browser to the latest available version.
  2. Close and reopen the browser.
  3. Try signing in to LanSchool Air again.
For supported browsers and operating systems, see the LanSchool Air System Requirements.

Clear Your Browser Cache

Clearing your browser's cache and cookies can resolve login and authentication issues.

If you are unable to sign in or are experiencing a login error:

  1. Clear your browser's cache and cookies.
  2. Close and reopen your browser.
  3. Go to the LanSchool Air login page and try to sign in again.

For instructions on clearing the cache and cookies for a specific browser, refer to the browser's documentation.

Use Google Sign-in

If you used the Sign in with Google option when creating your LanSchool Air account, you must continue to use Sign in with Google to access your account. You cannot sign in using a LanSchool Air password.

Select Sign in with Google and choose the Google account associated with your LanSchool Air account.

Troubleshooting Google Sign-in Errors

If you receive an error message or error code when trying to sign in with Google:

  1. Clear your browser's cache and cookies.
  2. Close and reopen your browser.
  3. Return to the LanSchool Air login page and select Sign in with Google again.

If you still cannot sign in and continue to receive an error message or error code, contact LanSchool Air Support for assistance.

Error 400: access_not_configured

If you receive Error 400: access_not_configured when setting up or signing in to LanSchool Air using Google Sign-in, your organization's Google Administrator should confirm that the LanSchool Air application is verified and that your account is in the correct Organization Unit.


In the Google Admin Console, go to:

Security > Access and data control > API Controls > Manage Third-Party App Access

Locate LanSchool Air and confirm that the application is verified. If it is not verified, select Change Access next to the application to configure access for your organization's users.

If the error continues after clearing your browser's cache and cookies, contact LanSchool Air Support.

Verify the LanSchool Air Login URL

If you use a browser bookmark to access LanSchool Air, the bookmark may point to an outdated or incorrect URL.

To test the login page:
  1. Open the LanSchool Air login page directly.
  2. Enter your credentials and try to sign in again.
  3. If the direct login page works, update your bookmark.

Microsoft Entra ID Users

If your organization uses Microsoft Entra ID for LanSchool Air authentication, you cannot reset your password using the Forgot password? option in LanSchool Air.

Instead, reset your password through your organization's Microsoft account or contact your organization's IT administrator.

Reset your Password

If you created your LanSchool Air account using an email address and password, you can reset your password from the login screen.

  1. Open the LanSchool Air login page.
  2. Select Forgot password?
  3. Enter the email address associated with your LanSchool Air account.
  4. Follow the instructions provided in the password reset email.




If You Still Cannot Log In

If you have completed the troubleshooting steps above and still cannot sign in, please contact LanSchool Air Support for further assistance.

Frequently Asked Questions

Why can't I log in to LanSchool Air?

If you cannot sign in to LanSchool Air:

  1. Make sure you are using a supported and up-to-date web browser.
  2. Clear your browser's cache and cookies.
  3. Open the LanSchool Air login page directly instead of using a saved bookmark.
  4. Make sure you are using the correct sign-in method for your account, such as Sign in with Google, Microsoft Entra ID, or an email address and password.

If you still cannot sign in, contact your LanSchool Air Site Admin, local IT, or LanSchool Air Support, depending on the issue.

I am a teacher. Why don't I have access to LanSchool Air?

Your LanSchool Air Site Admin must add you to the LanSchool Air organization before you can sign in.

Contact your Site Admin or local IT and ask them to confirm that:

  • You have been added to the correct LanSchool Air site.
  • The email address associated with your account is correct.
  • Your account invitation was sent successfully.

I did not receive my LanSchool Air invitation. What should I do?

Contact your LanSchool Air Site Admin or local IT. They can confirm that you were added to the LanSchool Air site and that the invitation was sent to the correct email address.

My LanSchool Air invitation expired. What should I do?

LanSchool Air account invitations expire after 30 days.

Contact your Site Admin or local IT and ask them to resend your invitation. After you receive the new invitation, select the link in the email to activate your account.

Why does my LanSchool Air login keep failing?

Make sure you are using the correct sign-in method for your account.

Depending on how your organization configured LanSchool Air, you may need to sign in with:

  • Sign in with Google
  • Microsoft Entra ID
  • Email address and password

If you are unsure which sign-in method to use, contact your LanSchool Air Site Admin or local IT.

What should I do if I get an error when signing in with Google?

If you receive an error message or error code when selecting Sign in with Google:

  1. Clear your browser's cache and cookies.
  2. Close and reopen your browser.
  3. Return to the LanSchool Air login page.
  4. Select Sign in with Google and try again.

If you still cannot sign in and continue to receive an error or error code, contact LanSchool Air Support and provide the error message or error code.

Can I use a LanSchool Air password if I originally signed in with Google?

No. If you originally created your LanSchool Air account using Sign in with Google, you must continue to use Sign in with Google to access your account.

Selecting Forgot password? will not create a separate LanSchool Air password for an account that uses Google Sign-in.

What should I do if I receive Error 400: access_not_configured?

If you receive Error 400: access_not_configured when setting up or signing in with Google, your organization's Google Administrator may need to update the LanSchool Air application settings in the Google Admin Console.

If you are not a Google Administrator, contact your organization's Google Administrator or local IT.

If you are still receiving the error after the appropriate Google settings have been confirmed, contact LanSchool Air Support.

What should I do if LanSchool Air will not load or I receive a connection error?

First, make sure you are using the latest version of a supported web browser.

Then:

  1. Clear your browser's cache and cookies.
  2. Close and reopen the browser.
  3. Open the LanSchool Air login page directly instead of using a bookmark.
  4. Try signing in again.

If the problem continues, contact LanSchool Air Support.

What should I do if my LanSchool Air bookmark does not work?

Your bookmark may point to an outdated or incorrect login URL.

Open the LanSchool Air login page directly and try signing in. If the direct login page works, update your bookmark.

How do I reset my LanSchool Air password?

If your account uses an email address and password:

  1. Open the LanSchool Air login page.
  2. Select Forgot password?
  3. Enter the email address associated with your account.
  4. Follow the instructions in the password reset email.

Why can't I reset my password in LanSchool Air?

If your organization uses Google Sign-in or Microsoft Entra ID for authentication, you cannot create or reset a LanSchool Air password using Forgot password?

For Google Sign-in, select Sign in with Google.

For Microsoft Entra ID, reset your password through your organization's Microsoft account or contact your organization's IT administrator.

I cleared my cache and cookies, but I still cannot log in. What should I do?

If you have cleared your browser's cache and cookies and still cannot sign in, contact LanSchool Air Support for assistance.

When contacting Support, include the error message or error code, if one is displayed.