Troubleshooting Log-in Issues
If you are unable to log in to LanSchool Air, try the following suggestions.
Check with Your Site Admin that You Have an Account
with your LanSchool Air Site Admin that you've been added to
LanSchool Air. You will receive an email invitation, and you must click
the link in the invite to activate your LanSchool Air account. The link
expires in 30 days, so if you miss it, your Site Admin will need to
Update Your Web Browser
Ensure that you are using the newest version of the browser and update
the browser if you are not. For a list of web browsers LanSchool Air
supports for teachers and students, see the LanSchool Air System Requirements
Clear the Browser Cache
Try clearing the browser's cache. For instructions on clearing a specific browser's cache, refer to the browser's documentation.
Check the URL
If you are using a bookmark to reach LanSchool Air's log-in page, the connection error message shown below can display:
- If you receive a connection error message, navigate to lanschoolair.lenovosoftware.com and try to log in. If you are still unable to log in to LanSchool Air, contact LanSchool Air Support.
- To create a bookmark for LanSchool Air, point it to lanschoolair.lenovosoftware.com to ensure you are logging in from the main page.
Use Google Sign-in
If you used the Sign in with Google option when creating your account,
you will not be able to log in to LanSchool Air using a password. Try to sign in again using the Sign in with Google button.
Reset your Password
Reset your password by selecting the Forgot password?
link on the password pop-up window
and following the prompts.
Logging in to LanSchool Air with a Google Account
Before you can login to LanSchool Air, your organization's LanSchool Site Admin will need to add your email address to the organization as an instructor. You will receive an email invitation with an activation link to create your account. See Adding ...
Why can't I see a student? A number of issues can cause a student to appear as offline or their screen to not be visible. For a list of fixes to try, see Troubleshooting Offline Students. Why are some macOS student devices appearing as Online, but I ...
Managing Instructors and Site Admin Accounts
Overview When your LanSchool Air organization is first created, it contains a single user account. This account is assigned the Site Admin role. One of the primary tasks of the Site Admin is to invite other users to use LanSchool Air. These users can ...
Troubleshooting Web Limiting
Overview With LanSchool Air, teachers can help students focus on their work by limiting online access to approved websites and even disabling Internet access during tests and quizzes. LanSchool Air relies on the LanSchool Air Student client running ...
LanSchool Air User Guide
Who Should Use this Guide? Teachers who have received an invitation from a site admin to create a LanSchool Air account Site admins who are setting up an account for a teacher What Does this Guide Cover? This guide provides instructions for: ...
Viewing Student Client Status
Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat ...
Using Web Limiting
Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...
Mass Deploying LanSchool Air for Chromebook Student
This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...
Controlling Student Browser Tabs
Overview Controlling browser tabs is currently supported for students using Chromebooks. Students on Windows or macOS devices will only display the most recently viewed website. In List View and Student Details, you have added controls over tabs on a ...
Using Blank Screen
Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...
Generating Audit Reports
Overview Audit reports detailing changes made to the LanSchool Air environment are available to LanSchool Air Site Admins. These reports track who made the changes and when. Accessing Audit Reports LanSchool Air Site Admins can access audit reports. ...
Importing Class Rosters from ClassLink
Overview LanSchool Air supports using ClassLink as a source for class rosters. With ClassLink integration, instructors will not need to manually create classes and manually add students to their class rosters. Instructors can still create their own ...
Deploying LanSchool Air Using Jamf Pro
Overview The LanSchool Air for MacOS agent supports a few different deployment methods. See Mass Deploying LanSchool Air for Mac Student for more detailed instructions. Please note that our support team can only provide limited assistance with ...
Disabling Fast User Switching
Overview LanSchool Air does not support Windows Fast User Switching feature. The student client will not function properly when the computer is switched to a second user account. It is recommended to disable Fast User Switching in order for the ...
Configuring Idle Timeout
Overview By default, instructors will be automatically logged out of LanSchool Air after they have been idle for 2 hours. Site Admin users can configure the idle timeout settings to increase the amount of time instructors can remain idle before being ...