Troubleshooting Log-in Issues

Troubleshooting Log-in Issues

If you are unable to log in to LanSchool Air, try the following suggestions.

Check with Your Site Admin that You Have an Account

Confirm with your LanSchool Air Site Admin that you've been added to LanSchool Air. You will receive an email invitation, and you must click the link in the invite to activate your LanSchool Air account. The link expires in 30 days, so if you miss it, your Site Admin will need to resend it.

Update Your Web Browser

Ensure that you are using the newest version of the browser and update the browser if you are not. For a list of web browsers LanSchool Air supports for teachers and students, see the LanSchool Air System Requirements.

Clear the Browser Cache

Try clearing the browser's cache. For instructions on clearing a specific browser's cache, refer to the browser's documentation.

Check the URL

If you are using a bookmark to reach LanSchool Air's log-in page, the connection error message shown below can display:

  1. If you receive a connection error message, navigate to and try to log in. If you are still unable to log in to LanSchool Air, contact LanSchool Air Support.
  2. To create a bookmark for LanSchool Air, point it to to ensure you are logging in from the main page.

Use Google Sign-in

If you used the Sign in with Google option when creating your account, you will not be able to log in to LanSchool Air using a password. Try to sign in again using the Sign in with Google button.

Reset your Password

Reset your password by selecting the Forgot password? link on the password pop-up window and following the prompts.

    • Related Articles

    • Logging in to LanSchool Air with a Google Account

      Before you can login to LanSchool Air, your organization's LanSchool Site Admin will need to add your email address to the organization as an instructor. You will receive an email invitation with an activation link to create your account. See Adding ...
    • Troubleshooting FAQ

      Why can't I see a student? A number of issues can cause a student to appear as offline or their screen to not be visible. For a list of fixes to try, see Troubleshooting Offline Students. Why are some macOS student devices appearing as Online, but I ...
    • Managing Instructors and Site Admin Accounts

      Overview When your LanSchool Air organization is first created, it contains a single user account. This account is assigned the Site Admin role. One of the primary tasks of the Site Admin is to invite other users to use LanSchool Air. These users can ...
    • Troubleshooting Web Limiting

      Overview With LanSchool Air, teachers can help students focus on their work by limiting online access to approved websites and even disabling Internet access during tests and quizzes. LanSchool Air relies on the LanSchool Air Student client running ...
    • LanSchool Air User Guide

      Who Should Use this Guide? Teachers who have received an invitation from a site admin to create a LanSchool Air account Site admins who are setting up an account for a teacher What Does this Guide Cover? This guide provides instructions for: ...
    • Popular Articles

    • Viewing Student Client Status

      Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat ...
    • Using Web Limiting

      Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...
    • Mass Deploying LanSchool Air for Chromebook Student

      This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...
    • Controlling Student Browser Tabs

      Overview Controlling browser tabs is currently supported for students using Chromebooks. Students on Windows or macOS devices will only display the most recently viewed website. In List View and Student Details, you have added controls over tabs on a ...
    • Using Blank Screen

      Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...
    • Recent Articles

    • Closing Student Applications

      Overview Instructors can view a list of students' running applications and can force close distracting applications on students' Windows or MacOS devices. This feature can help instructors keep students on task during class. App closing is not ...
    • Excluding Students from Class

      Overview If a student is absent from class or otherwise does not need to be monitored, an instructor can choose to exclude them from the class session. Excluding a student will temporarily remove them from the classroom view and any commands issued ...
    • Enabling Two-Factor Authentication

      Early Access: To request this feature be enabled for your LanSchool Air organization, please contact the Customer Success team. Overview Site Admins can enable two-factor authentication for other site admins or teachers. This provides extra account ...
    • Scheduling Classes to Dismiss Automatically

      Overview Instructors can set their classes to automatically dismiss the student devices when the class ends.  When a class is started and restrictions are enabled for a group of students, those restrictions will remain in place until the feature is ...
    • Using Co-Teaching

      Overview Instructors can add other instructors to a class to be able to monitor and manage the class together. A co-teacher could be a classroom aid, a substitute, or an administrator. Co-teaching allows multiple instructors to all engage with the ...