Troubleshooting Log-in Issues

Troubleshooting Log-in Issues

If you are unable to log in to LanSchool Air, try the following suggestions.

Check with Your Site Admin that You Have an Account

Confirm with your LanSchool Air Site Admin that you've been added to LanSchool Air. You will receive an email invitation, and you must click the link in the invite to activate your LanSchool Air account. The link expires in 30 days, so if you miss it, your Site Admin will need to resend it.

Update Your Web Browser

Ensure that you are using the newest version of the browser and update the browser if you are not. For a list of web browsers LanSchool Air supports for teachers and students, see the LanSchool Air System Requirements.

Clear the Browser Cache

Try clearing the browser's cache. For instructions on clearing a specific browser's cache, refer to the browser's documentation.

Check the URL

If you are using a bookmark to reach LanSchool Air's log-in page, the connection error message shown below can display:



  1. If you receive a connection error message, navigate to lanschoolair.lenovosoftware.com and try to log in. If you are still unable to log in to LanSchool Air, contact LanSchool Air Support.
  2. To create a bookmark for LanSchool Air, point it to lanschoolair.lenovosoftware.com to ensure you are logging in from the main page.

Use Google Sign-in

If you used the Sign in with Google option when creating your account, you will not be able to log in to LanSchool Air using a password. Try to sign in again using the Sign in with Google button.

Reset your Password

Reset your password by selecting the Forgot password? link on the password pop-up window and following the prompts.



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