Gathering Student Client Logs
Introduction
LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect logs manually from the student's device and share them.
The procedure for gathering log files from student devices is different for each operating system. Refer to the following procedures that match the type of student device you are troubleshooting.
The procedure for gathering log files from student devices is different for each operating system. Refer to the following procedures that match the type of student device you are troubleshooting.
Gathering Logs from Chromebook Students
Perform these steps on the student Chromebook while logged in as the student experiencing the issue:
- Click on the LanSchool Air icon in the Taskbar to open the chat box.
- Click on the green, yellow or red status light at the bottom left corner of the chat box
- Select Download Logs.
- Save the encrypted logs.
- Once the logs are saved, email the logs either to your teacher email or tech email.
- Then email logs to support@lanschoolair.com
When saving the logs, keep in mind you are logged into the student's account. We recommend emailing the logs to yourself first, then emailing them to LanSchool Air Support so you do not use the student's email to contact Support.
Gathering Logs from Windows Students
The LanSchool Air for Windows agent will automatically create log files and store them on the student device.
- Login to the student Windows device
- Navigate to C:\ProgramData\LenovoSoftware\LanSchoolAir
- Highlight both the LSAirClient.config file and the Logs folder
- Right-click and select Send To > Compressed (zipped) Folder
- Send the .ZIP file to your LanSchool Air Support Engineer
Gathering Logs from Mac Students
To dump the current log items, open a terminal and run:
- log show --style compact --predicate 'subsystem contains "com.lenovo."' --debug --info > ./lanschoolair.txt
To stream what is currently being logged, open a terminal and run:
- log stream --style compact --predicate 'subsystem contains "com.lenovo."' --debug --info > ./lanschoolair.txt
To be able to see private date, meaning PPI, you will need to install this profile on the Mac.
Related Articles
Mass Deploying LanSchool Air for Chromebook Student
This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...Troubleshooting FAQ
Why can't I see a student? A number of issues can cause a student to appear as offline or their screen to not be visible. For a list of fixes to try, see Troubleshooting Offline Students. Why are some macOS student devices appearing as Online, but I ...Viewing Student Client Status
Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat ...Gathering Teacher Logs
LanSchool Air support may ask you to gather teacher browser logs to help troubleshoot an issue. Depending on the browser: In Chrome: Hold Control and Shift, then press the i key (Ctrl +Shift+I) In Internet Explorer: Press the F12 key In FireFox: Hold ...Installing LanSchool Air for Mac Student
Overview This article explains how to install the Mac client on an individual student device. For instructions on deploying the Mac client to a large number of student devices, see Mass Deploying LanSchool Air for Mac Student . Generate Link to ...
Popular Articles
Viewing Student Client Status
Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat ...Using Web Limiting
Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...Mass Deploying LanSchool Air for Chromebook Student
This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...Controlling Student Browser Tabs
Overview Controlling browser tabs is currently supported for students using Chromebooks. Students on Windows or macOS devices will only display the most recently viewed website. In List View and Student Details, you have added controls over tabs on a ...Using Blank Screen
Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...
Recent Articles
Closing Student Applications
Overview Instructors can view a list of students' running applications and can force close distracting applications on students' Windows or MacOS devices. This feature can help instructors keep students on task during class. App closing is not ...Excluding Students from Class
Overview If a student is absent from class or otherwise does not need to be monitored, an instructor can choose to exclude them from the class session. Excluding a student will temporarily remove them from the classroom view and any commands issued ...Enabling Two-Factor Authentication
Early Access: To request this feature be enabled for your LanSchool Air organization, please contact the Customer Success team. Overview Site Admins can enable two-factor authentication for other site admins or teachers. This provides extra account ...Scheduling Classes to Dismiss Automatically
Overview Instructors can set their classes to automatically dismiss the student devices when the class ends. When a class is started and restrictions are enabled for a group of students, those restrictions will remain in place until the feature is ...Using Co-Teaching
Overview Instructors can add other instructors to a class to be able to monitor and manage the class together. A co-teacher could be a classroom aid, a substitute, or an administrator. Co-teaching allows multiple instructors to all engage with the ...