Gathering Teacher Logs
Overview
LanSchool Air support may ask you to gather teacher browser logs to help troubleshoot an issue.
Gathering Console Logs
- Start a LanSchool Air class.
- Depending on the browser:
- In Chrome: Hold Control and Shift, then press the i key (Ctrl +Shift+I)
- In Edge: Press the F12 key
- In FireFox: Hold Control and Shift, then press the j key (Ctrl+Shift+J)
- Select the Console tab.
- Hold down the Control key and press the a key (Ctrl+a) to select the information in the console.
- With
the cursor in the body of an email message, hold down the Control key
and press the v key (Ctrl+V) to paste the console information into an
email message.
- Email the message to the LanSchool Air support team.
Exporting HAR File
- Open a LanSchool Air class, do not start the class.
- Open browser devtools. Depending on the browser:
- In Chrome: Hold Control and Shift, then press the i key (Ctrl +Shift+I)
- In Edge: Press the F12 key
- In FireFox: Hold Control and Shift, then press the j key (Ctrl+Shift+J)
- Refresh the page after devtools window opens.
- Attempt to start the class.
- Wait a few seconds.
- Navigate to Network Tab in the devtools window.
- Click the export HAR button
to download the HAR file.
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