Related Articles
Gathering Student Client Logs
Introduction LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect ...
Troubleshooting FAQ
Why can't I see a student? A number of issues can cause a student to appear as offline or their screen to not be visible. For a list of fixes to try, see Troubleshooting Offline Students. Why are some macOS student devices appearing as Online, but I ...
Teacher FAQ
LanSchool Air - Frequently Asked Questions (FAQ) Managing Classes What if a teacher forgets to end a class? Will the class session time out? A class session will end when the teacher selects "Exit Class" or signs out of LanSchool Air. After two hours ...
Accessing Teacher Usage Reports
Overview Usage Reports preserves a 45 day record of the number of teachers using LanSchool Air, how many class sessions were started, the amount of time spent in class and the average amount of time in class. Usage Reports allows LanSchool Air admins ...
Accessing Chat History
Overview Chat history preserves a 45 day record of interactions between students and instructors. This record can be valuable for administrative purposes, tracking student progress or addressing any concerns. Chat history allows LanSchool Air admins ...