Gathering Teacher Logs

• Related Articles

• Gathering Student Client Logs

  Introduction LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect ...

• Troubleshooting FAQ

  Why can't I see a student? A number of issues can cause a student to appear as offline or their screen to not be visible. For a list of fixes to try, see Troubleshooting Offline Students. Why are some macOS student devices appearing as Online, but I ...

• Teacher FAQ

  LanSchool Air - Frequently Asked Questions (FAQ) Managing Classes What if a teacher forgets to end a class? Will the class session time out? A class session will end when the teacher selects "Exit Class" or signs out of LanSchool Air. After two hours ...

• Using Co-Teaching

  Overview Instructors can add other instructors to a class to be able to monitor and manage the class together. A co-teacher could be a classroom aid, a substitute, or an administrator. Co-teaching allows multiple instructors to all engage with the ...

• LanSchool Air Setup Guide

  Who Should Use this Guide? LanSchool Air site administrators responsible for installing LanSchool Air on student devices, configuring admin settings, and inviting instructors. What Does This Guide Cover? This guide provides instructions for: ...

• Popular Articles

• Viewing Student Client Status

  Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. To see the current status of the student client, open the LanSchool Air chat ...

• Using Web Limiting

  Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...

• Mass Deploying LanSchool Air for Chromebook Student

  This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...

• Controlling Student Browser Tabs

  Overview Controlling browser tabs is currently supported for students using Chromebooks. Students on Windows or macOS devices will only display the most recently viewed website. In List View and Student Details, you have added controls over tabs on a ...

• Using Blank Screen

  Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...

• Recent Articles

• Closing Student Applications

  Overview Instructors can view a list of students' running applications and can force close distracting applications on students' Windows or MacOS devices. This feature can help instructors keep students on task during class. App closing is not ...

• Excluding Students from Class

  Overview If a student is absent from class or otherwise does not need to be monitored, an instructor can choose to exclude them from the class session. Excluding a student will temporarily remove them from the classroom view and any commands issued ...

• Enabling Two-Factor Authentication

  Early Access: To request this feature be enabled for your LanSchool Air organization, please contact the Customer Success team. Overview Site Admins can enable two-factor authentication for other site admins or teachers. This provides extra account ...

• Scheduling Classes to Dismiss Automatically

  Overview Instructors can set their classes to automatically dismiss the student devices when the class ends.  When a class is started and restrictions are enabled for a group of students, those restrictions will remain in place until the feature is ...

• Using Co-Teaching

  Overview Instructors can add other instructors to a class to be able to monitor and manage the class together. A co-teacher could be a classroom aid, a substitute, or an administrator. Co-teaching allows multiple instructors to all engage with the ...