Gathering Teacher Logs

Gathering Teacher Logs

LanSchool Air support may ask you to gather teacher browser logs to help troubleshoot an issue. 
  1. Depending on the browser:
    • In Chrome: Hold Control and Shift, then press the i key (Ctrl +Shift+I)
    • In Microsoft Edge: Press the F12 key
    • In FireFox: Hold Control and Shift, then press the j key (Ctrl+Shift+J)
  1. Select the Console tab.

  2. Hold down the Control key and press the a key (Ctrl+a) to select the information in the console.

  3. With the cursor in the body of an email message, hold down the Control key and press the v key (Ctrl+V) to paste the console information into an email message.

  4.  Email the message to the LanSchool Air support team.

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