LanSchool Air Helpdesk



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        • Popular Articles

        • Viewing Student Client Status

          Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting. Viewing ...
        • Using Web Limiting

          Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...
        • Mass Deploying LanSchool Air for Chromebook Student

          This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...
        • Controlling Student Browser Tabs

          Overview Controlling browser tabs is currently supported for students using Chromebooks. Students on Windows or macOS devices will only display the most recently viewed website. In List View and Student Details, you have added controls over tabs on a ...
        • Using Blank Screen

          Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...
        • Recent Articles

        • End of Life Lenovo V2 VR Integration with LanSchool Air

          As of March 31, 2024 Lenovo V2 VR integration with LanSchool Air has reached End of Life. Please see Lenovo VR Classroom for more information about VR learning solutions.
        • Viewing Web History

          Overview LanSchool Air preserves a 45 day record of student web history. This record can help instructors keep track of what sites students are using and if they are remaining on task. Web history can be viewed by Instructors and co-teachers in the ...
        • Disabling Edge Split Screen

          Overview LanSchool Air is unable to limit the web in Microsoft Edge when the student uses the Edge Split Screen feature. The LanSchool Air extension does not register the second screen and will not block the website. It is recommended to disable Edge ...
        • Resolving Installer Download Issues for LanSchool Air

          Overview This article serves as a supplementary guide to the articles Installing LanSchool Air for Windows Student and Installing LanSchool Air for Mac Student. If you encounter challenges during the download process on the student machine, ...
        • Accessing Chat History

          Overview Chat history preserves a 45 day record of interactions between students and instructors. This record can be valuable for administrative purposes, tracking student progress or addressing any concerns. Chat history allows LanSchool Air admins ...

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