LanSchool Air Helpdesk



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        • Popular Articles

        • Viewing Student Client Status

          Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting. Viewing ...
        • Using Web Limiting

          Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...
        • Mass Deploying LanSchool Air for Chromebook Student

          This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...
        • Controlling Student Browser Tabs

          Overview In List View and Student Details, you have added controls over tabs on a student's screen. You can: View all tabs a student has open Take a screen shot of a student's active tab Close a tab on a student's computer Add a website a student is ...
        • Using Blank Screen

          Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...
        • Recent Articles

        • Disabling Share Screen

          Overview By default, instructors are able to share their screen with students. Some organizations may need to prevent instructors from broadcasting their screen to student devices. Site Admins can disable the share screen feature for the entire ...
        • LanSchool Legal Documents

          To learn more about Lenovo’s website privacy practices, please click here. To exercise your data protection rights as described in the LanSchool privacy statements, please submit a privacy request. LanSchool Your privacy is important to Lenovo ...
        • Accessing the LanSchool Air Compliance Documents

          Overview At Lenovo, we recognize how important accessibility and compliance are to our LanSchool customers. We are committed to maintaining transparency and providing up-to-date documentation that supports your needs, now and into the future. We ...
        • Enabling Device Monitoring Opt-In

          Overview By default, student devices will be monitored without notifying the student. This is most commonly practiced within a K-12 educational organization. However, there are some instances outside the K-12 group where non-educational or higher ...
        • Accessing Teacher Usage Reports

          Overview Usage Reports preserves a 45 day record of the number of teachers using LanSchool Air, how many class sessions were started, the amount of time spent in class and the average amount of time in class. Usage Reports allows LanSchool Air admins ...

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