Troubleshooting LanSchool Air
Disabling Edge Split Screen
Overview LanSchool Air is unable to limit the web in Microsoft Edge when the student uses the Edge Split Screen feature. The LanSchool Air extension does not register the second screen and will not block the website. It is recommended to disable Edge ...
Disabling Fast User Switching
Overview LanSchool Air does not support Windows Fast User Switching feature. The student client will not function properly when the computer is switched to a second user account. It is recommended to disable Fast User Switching in order for the ...
Troubleshooting Web Limiting
Overview With LanSchool Air, teachers can help students focus on their work by limiting online access to approved websites and even disabling Internet access during tests and quizzes. LanSchool Air relies on the LanSchool Air Student client running ...
Configuring iBoss Cloud Security Proxy to Allow LanSchool Air
Overview If student devices are appearing as "Offline" after an instructor has started class, it could be related to a network communication error caused by a content filter, firewall, or proxy. Before continuing: In most cases, simply ensuring that ...
Viewing Student Client Status
Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting. Viewing ...
Gathering Student Client Logs
Introduction LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect ...
Gathering Teacher Logs
Overview LanSchool Air support may ask you to gather teacher browser logs to help troubleshoot an issue. Gathering Console Logs Start a LanSchool Air class. Depending on the browser: In Chrome: Hold Control and Shift, then press the i key (Ctrl ...
Troubleshooting Offline Students
Overview After clicking "Start Class", students that are using a device that has the LanSchool Air agent installed correctly will automatically appear as Online. Refer to Viewing Student Thumbnails to learn more about the different types of thumbnail ...
Troubleshooting Log-in Issues
If you are unable to log in to LanSchool Air, try the following suggestions. Check with Your Site Admin that You Have an Account Confirm with your LanSchool Air Site Admin that you've been added to LanSchool Air. You will receive an email invitation, ...