Verifying Your LanSchool Air Organization
Overview
New LanSchool Air organizations are marked as unverified until a Lenovo representative verifies the organization. Organization verification is a security measure designed to help prevent the inappropriate use of student monitoring technology.
While an organization is unverified, students must be given the option to allow or reject monitoring when an instructor starts a class that includes their device.
Once the organization is verified, students can no longer reject monitoring because of the unverified organization status. However, a Site Admin can separately enable a setting that requires students to opt in to monitoring, even after verification.
How Do I Verify My LanSchool Air Organization?
Organization verification is handled by a Lenovo representative. Verification should happen quickly.
If your organization remains unverified longer than expected, submit a request using the following link:
Request LanSchool Air Organization Verification
If there is an issue with the verification process, a member of the LanSchool Air team may contact you.
What Happens While My Organization Is Unverified?
Until your organization is verified, students will receive a prompt asking them to Allow or Reject monitoring each time an instructor starts a class that includes their device.
What happens if a student selects Allow?
If the student selects Allow:
- The instructor can view the student's screen and manage the device using LanSchool Air.
- The student sees a persistent notification indicating that their device is being monitored while the class is in session.
What happens if a student selects Reject?
If the student selects Reject:
- The student's device appears as Offline to the instructor in LanSchool Air.
- The instructor cannot monitor or manage the device through that class session.
To prompt the student to allow monitoring again, the instructor can exit the class and restart the class session. Alternatively, the student can right-click the LanSchool Air icon on their device and select Allow Monitoring.
What Changes After My Organization Is Verified?
Once a Lenovo representative verifies your organization:
- The unverified organization notification is removed.
- Students can no longer reject monitoring because the organization is unverified.
- The change takes effect automatically. Instructors and students do not need to perform any additional steps.
Important: Verification does not prevent a Site Admin from enabling the separate organizational setting that requires students to opt in to monitoring.Frequently Asked Questions
Why does LanSchool Air say my organization is unverified?
New LanSchool Air organizations are marked as unverified until a Lenovo representative completes the verification process. While the organization is unverified, students can choose whether to allow monitoring when an instructor starts a class.
How do I get my LanSchool Air organization verified?
Submit a request using the LanSchool Air Organization Verification Request page if your organization has remained unverified longer than expected.
Why do students have to approve monitoring every time a class starts?
Students in an unverified organization are prompted to allow or reject monitoring each time an instructor starts a class that includes their device. This behavior is expected until the organization is verified.
Why does a student appear Offline even though LanSchool Air is installed?
If your organization is unverified and the student selects Reject when prompted to allow monitoring, the device appears Offline to the instructor. Ask the student to select Allow Monitoring from the device's LanSchool Air icon, or exit and restart the class to display the prompt again.
If the student has allowed monitoring and still appears Offline, troubleshoot the device using the appropriate LanSchool Air student connectivity troubleshooting steps.
Can students reject monitoring after my organization is verified?
Students can no longer reject monitoring because of an organization's unverified status after verification is complete. However, a Site Admin can separately enable the organizational setting that requires students to opt in to monitoring.
Do I need to reinstall LanSchool Air after my organization is verified?
No. Verification takes effect automatically. Instructors and students do not need to reinstall the student client, change their settings, or restart their devices to apply the verification status.
My organization is still unverified. Who should I contact?
If your organization has remained unverified longer than expected, submit a request through the LanSchool Air Organization Verification Request page. A member of the LanSchool Air team may contact you if additional information is needed.
Why can students see that I am monitoring their screens?
Students may see a notification indicating that their device is being monitored. This is different from an instructor broadcasting or sharing their screen with students.
Whether students see a monitoring notification depends on your organization's verification status and monitoring settings.
- Unverified organizations: Students are prompted to allow or reject monitoring when an instructor starts a class that includes their device. If they allow monitoring, a persistent notification appears while their device is being monitored.
- Verified organizations with student monitoring opt-in enabled: Students must choose whether to allow monitoring before joining class. If they allow monitoring, a notification appears while their device is being monitored.
- Verified organizations with student monitoring opt-in disabled: Students do not receive the opt-in prompt associated with these settings by default.
My organization is verified. Why can students still see that I am monitoring them?
Organization verification does not automatically disable the separate student monitoring opt-in setting.
A Site Admin can review this setting under LanSchool Air Settings > General > Organizational Settings. Look for Require students to opt-in to monitoring before joining class.
If this setting is enabled, students can choose whether to allow monitoring. If it is disabled and students still receive monitoring prompts, contact LanSchool Air Support for assistance.
Note: Student monitoring notifications are different from the instructor screen-sharing or broadcasting feature. If students report seeing the instructor's screen or a broadcast window, refer to Sharing Instructor Screen with the Class.