Installing LanSchool Air on Lenovo VR Classroom Devices

Installing LanSchool Air on Lenovo VR Classroom Devices

Configuration procedure after receiving a repaired or replacement Mirage VR S3 headset

If you received a repaired, or replacement Lenovo Mirage VR S3 headset, the device will not have the LanSchool Air for VR client pre-loaded. To configure the replacement Lenovo Mirage VR S3 headset, follow these steps:
  1. Login to LanSchool Air as a Site Admin, navigate to Settings then to Students and delete the old device from the list of configured devices.

  2. Register the replacement headset on the ThinkReality cloud portal by visiting: Registering a repaired Mirage VR S3 on the ThinkReality cloud portal. After the device is registered, the LanSchool Air for VR client application is downloaded to the device, and automatically configures itself to your LanSchool Air account.

  3. Instructors can then login to LanSchool Air and edit their existing class to add the new Mirage VR S3 device to their class roster.

Troubleshooting

How to Enable and Collect Logs for LanSchool Air

LanSchool Air's support team may ask for logs to help troubleshoot issues.

  1. Shutdown the headset from within Android.
  2. Power the headset back on. The debugging should have begun at this point.
  3. Take a Screenshot of the Android System Launcher.
  4. Browse to the following directory
    1. This PC\VR-S3\Internal shared storage\Android\data\com.picovrtob.vrlauncher\files
  5. Gather the following logs.
    1. LSAirVR_debug.log
    2. LSAirVR_state.log
  6. Zip the two logs and the snapshot of the Android System Launcher and send all three files to LanSchool Air Support

Lenovo VR Support


For more information and support for the Lenovo VR headset please see the Lenovo VR Classroom 2 site.
If you need help with the headset or anything non-LanSchool Air related, please contact the Lenovo Integrated Solution Support center.
Before contacting Lenovo, record your product information and problem details.
To contact the Lenovo Integrated Solution Support center:
  1. Verify warranty entitlement by using Mirage VR S3 serial number at https://support.lenovo.com
  2. Once the warranty is verified, you will have the options to select one of the following
    1. Call the telephone number displayed
    2. Submit an eTicket.

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