Related Articles
Managing Instructors and Site Admin Accounts
Overview When your LanSchool Air organization is first created, it contains a single user account. This account is assigned the Site Admin role. One of the primary tasks of the Site Admin is to invite other users to use LanSchool Air. These users can ...
Gathering Student Client Logs
Introduction LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect ...
Enabling Two-Factor Authentication
Overview Site Admins can enable two-factor authentication for other site admins or teachers. This provides extra account security beyond using a username and password. This is a recommended setting to enable for LanSchool Air Site Admins. Enabling ...
Gathering Teacher Logs
Overview LanSchool Air support may ask you to gather teacher browser logs to help troubleshoot an issue. Gathering Console Logs Start a LanSchool Air class. Depending on the browser: In Chrome: Hold Control and Shift, then press the i key (Ctrl ...
Troubleshooting FAQ
Why can't I see a student? A number of issues can cause a student to appear as offline or their screen to not be visible. For a list of fixes to try, see Troubleshooting Offline Students. Why are some macOS student devices appearing as Online, but I ...