Managing Instructors and Site Admin Accounts
Overview When your LanSchool Air organization is first created, it contains a single user account. This account is assigned the Site Admin role. One of the primary tasks of the Site Admin is to invite other users to use LanSchool Air. These users can ...
Gathering Student Client Logs
Introduction LanSchool Air's support team may ask for student client logs to help troubleshoot issues. In many cases, your support engineer will able to gather enough logs remotely. There are times, however, where they may need your help to collect ...
Enabling Two-Factor Authentication
Early Access: To request this feature be enabled for your LanSchool Air organization, please contact the Customer Success team. Overview Site Admins can enable two-factor authentication for other site admins or teachers. This provides extra account ...
Using Device Carts
Overview Device carts are class rosters, created by an admin, that contain a group of devices. These devices are typically Windows or Mac devices that belong to a physical cart or physical classroom like a computer lab. Any LanSchool Air Site Admin ...
Gathering Teacher Logs
Overview LanSchool Air support may ask you to gather teacher browser logs to help troubleshoot an issue. Gathering Console Logs Start a LanSchool Air class. Depending on the browser: In Chrome: Hold Control and Shift, then press the i key (Ctrl ...