Enable Two-Factor Authentication

Enable Two-Factor Authentication

Overview

Two-factor authentication (2FA) adds an extra layer of security to your LanSchool Air account. When 2FA is enabled, you must enter a verification code from an authenticator app in addition to your password when signing in.

Two-factor authentication can be enabled for Site Admins and Instructors as an individual, per-user setting.

AlertImportant: Two-factor authentication is not available for accounts that sign in using Microsoft Entra ID or Google SSO.

Enable Two-Factor Authentication for Your Account

  1. Log in to LanSchool Air.
  2. Click Edit User Details in the upper-right corner.
  3. Click Edit Profile.
  4. Locate 2-Factor Authentication (2FA).
  5. Turn on 2-Factor Authentication.
  6. Select Done.
The next time you sign in, LanSchool Air will prompt you to complete the two-factor authentication setup.

Set Up Your Authenticator App

After two-factor authentication has been enabled for your account, you will be prompted to set up an authenticator app when you sign in.

  1. Sign in to LanSchool Air using your username and password.
  2. After entering your password, a QR code will appear.



  3. Open an authenticator app on your mobile device, such as Google Authenticator.
  4. Scan the QR code with your authenticator app.
  5. Click Next in LanSchool Air.
  6. Enter the verification code currently displayed in your authenticator app.
  7. Click Verify.

Your account is now protected by two-factor authentication.

Sign In Using Two-Factor Authentication

After two-factor authentication has been set up, you will be prompted to enter a verification code when required.

  1. Sign in to LanSchool Air using your username and password.
  2. Open your authenticator app.
  3. Find the account associated with LanSchool Air.
  4. Enter the current verification code displayed in the authenticator app.
  5. Click Verify.

Remember this device

Select Remember this device if you do not want to enter a two-factor authentication code every time you sign in.

This option allows you to sign in without two-factor authentication for 30 days. After 30 days, LanSchool Air will prompt you for a new authentication code.

Enable or Disable Two-Factor Authentication for Another User

Site Admins can manage two-factor authentication for Site Admin and Instructor accounts.

  1. Log in to LanSchool Air as a Site Admin.
  2. Click the menu in the upper-left corner.
  3. Select LanSchool Air Settings.
  4. Select People.



  5. Locate the Site Admin or Instructor.
  6. Click the Actions menu next to the user's name.
  7. Click Edit.



  8. Turn 2-Factor Authentication on or off.
  9. Select Done.


Two-factor authentication is configured as an individual, per-user setting.


Troubleshoot Two-Factor Authentication

The authentication code is not recognized

If LanSchool Air does not recognize the authentication code from your authenticator app, first make sure you are entering the current code displayed in the app.

If the current code is still not recognized, contact your LanSchool Air Site Admin or LanSchool Air Support.

Your Site Admin or LanSchool Air Support can turn off two-factor authentication for your account so that you can sign in and set it up again.

After two-factor authentication has been turned off:

  1. Sign in to LanSchool Air without two-factor authentication.
  2. Confirm that you can successfully log in.
  3. Click Edit User Details in the upper-right corner.
  4. Click Edit Profile.
  5. Turn 2-Factor Authentication back on.
  6. Complete the authenticator app setup again.
  7. Scan the new QR code with your authenticator app.
  8. Enter the new verification code.
  9. Click Verify.

I lost access to my authenticator app

If you no longer have access to the authenticator app that was used to set up two-factor authentication, contact your LanSchool Air Site Admin or LanSchool Air Support.

Two-factor authentication will need to be turned off on your account before you can sign in and set it up again with a new authenticator app.

I replaced or reset my phone

If you replaced, reset, or lost the device containing your authenticator app and cannot generate a valid LanSchool Air authentication code, contact your LanSchool Air Site Admin or LanSchool Air Support.

After two-factor authentication is turned off, confirm that you can log in without 2FA and then enable it again from Edit Profile.

I cannot log in because of two-factor authentication

If you cannot log in because your authentication code is not being accepted, contact your LanSchool Air Site Admin or LanSchool Air Support.

A Site Admin or LanSchool Air Support can turn off two-factor authentication on your account. Once it has been turned off, sign in successfully and then enable two-factor authentication again from Edit Profile.

Two-factor authentication is not available

Two-factor authentication is not available for accounts that use Microsoft Entra ID or Google SSO to sign in.

If your organization uses Microsoft Entra ID or Google SSO, continue using your organization's configured sign-in method.

If you are unsure which sign-in method your account uses, contact your LanSchool Air Site Admin or LanSchool Air Support.]

Frequently Asked Questions

How do I enable two-factor authentication in LanSchool Air?

Log in to LanSchool Air, select Edit User Details > Edit Profile, and turn on 2-Factor Authentication. You will then be prompted to set up an authenticator app when you sign in.

Why is my two-factor authentication code not working?

If LanSchool Air does not recognize the code from your authenticator app, contact your LanSchool Air Site Admin or LanSchool Air Support. Two-factor authentication may need to be turned off on your account so you can log in and set it up again.

What should I do if my authentication code is not recognized?

Contact your LanSchool Air Site Admin or LanSchool Air Support to have two-factor authentication turned off on your account. Once it is turned off, confirm that you can log in without two-factor authentication, then enable it again from Edit Profile and set up your authenticator app again.

How do I reset two-factor authentication?

A LanSchool Air Site Admin or LanSchool Air Support must first turn off two-factor authentication on your account. After you confirm that you can log in without 2FA, go to Edit Profile, turn 2-Factor Authentication back on, and complete the authenticator app setup again.

What if I lost my phone with my authenticator app?

Contact your LanSchool Air Site Admin or LanSchool Air Support to have two-factor authentication turned off on your account. After you regain access to LanSchool Air, enable two-factor authentication again and set up a new authenticator app.

Can a Site Admin turn off two-factor authentication for another user?

Yes. A Site Admin can manage the 2FA setting for Site Admin and Instructor accounts from LanSchool Air Settings > People.

Can I use two-factor authentication with Microsoft Entra ID?

No. Two-factor authentication is not available for accounts using Microsoft Entra ID or Google SSO.

How long does "Remember this device" last?

Remember this device allows you to sign in without entering a two-factor authentication code for 30 days. After 30 days, you will be prompted for two-factor authentication again.