Accessing Chat History

Accessing Chat History

Overview

Chat history preserves a 45 day record of interactions between students and instructors. This record can be valuable for administrative purposes, tracking student progress or addressing any concerns. Chat history allows LanSchool Air admins to ensure that students are safe while learning in the classroom.

Chat history is disabled by default. Site Admins can enable chat history for the organization.

Enabling Chat History

  1. Log into LanSchool Air as a Site Admin.
  2. Click on the menu at the top left and click on LanSchool Air Settings.



  3. Click on General.



  4. Under Reports toggle on chat history.


  5. When prompted, click Enable to enable chat history.


If chat history needs to be disabled please contact LanSchool Air's Support Team.

Accessing Chat History

LanSchool Air Site Admins can access chat history.
  1. As a Site Admin, log into LanSchool Air.
  2. Click on the menu at the top left and click on Reports.



  3. Click on Chat History.



  4. Select the User Type.
    1. Student - Student that is currently provisioned to the LanSchool Air org.
    2. Instructor - Teacher that currently has an account in the LanSchool Air org.
    3. Student or Instructor Outside of the Organization - Students or instructors that have been removed from the LanSchool Air org.

  5. Enter the name or login name of the teacher or student.
  6. Set your date range and time range.
    You can view chat history up to 45 days after the event occurs.
  7. Click Search.



  8. Click Download Search Results to download a CSV file of the Chat History.


Exercise caution when handling files that contain sensitive personal information.

When searching for a student or teacher, the chat history will display:
  1. The Login Name of the student or teacher.
  2. The recipient receiving the chat from the student or teacher.
  3. The class name.
  4. The date and time the message was sent.
  5. The message that was sent.

    • Related Articles

    • Disabling Chat for Entire Organization

      Overview By default, LanSchool Air instructors are able to send messages to either an entire class or an individual student. See Messaging Students for details on how to use this feature. Some organizations need to prevent instructors from messaging ...
    • Viewing Web History

      Overview LanSchool Air preserves a 45 day record of student web history. This record can help instructors keep track of what sites students are using and if they are remaining on task. Web history can be viewed by Instructors and co-teachers in the ...
    • Viewing Student Client Status

      Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting. Viewing ...
    • Teacher FAQ

      LanSchool Air - Frequently Asked Questions (FAQ) Managing Classes What if a teacher forgets to end a class? Will the class session time out? A class session will end when the teacher selects "Exit Class" or signs out of LanSchool Air. After two hours ...
    • Messaging Students

      Overview Simplify classroom communication, increase engagement and shift focus with the messaging and chat features in LanSchool Air. After starting a class, instructors can receive students’ questions and chat one-on-one, or send a message out to ...
    • Popular Articles

    • Viewing Student Client Status

      Overview If a student device is appearing as offline, check the status of LanSchool Air client installed on the student's device to make sure it's provisioned and connected. This will provide direction on where to begin troubleshooting. Viewing ...
    • Using Web Limiting

      Overview To block troublesome or distracting websites or limit students to a select few websites pertinent to the class, use the Web Limiting feature in LanSchool Air. There is currently no limit on the number of URLs that can be added to the block ...
    • Mass Deploying LanSchool Air for Chromebook Student

      This guide walks site administrators through the process of deploying the LanSchool Air app to students using Chromebooks and getting LanSchool Air ready for instructors to use. For information on installing the LanSchool Air app to Windows or Mac ...
    • Controlling Student Browser Tabs

      Overview Students on Windows or macOS devices will display the student's open tabs. Closing browser tabs is currently supported for students using Chromebooks. In List View and Student Details, you have added controls over tabs on a student's screen. ...
    • Using Blank Screen

      Overview LanSchool Air's customizable Blank Screen feature enables you to push a Blank Screen to your students' computers. When you enable Blank Screen, students are not able to view or listen to anything on their device until the Blank Screen is ...
    • Recent Articles

    • Purchasing or Renewing LanSchool Air

      Purchasing Contact If you are looking to purchase LanSchool Air, renew your LanSchool Air license or require a quote, please visit our website at https://lanschool.com/purchasing. You may also contact sales at 833-247-2527 or fill out the Contact ...
    • Merging Synced Class Rosters

      Overview Merge classes allows instructors to merge their synced rosters together into one class to align better with their teaching methods. Instructors can merge up to 3 classes for ClassLink, or Clever. Merging Synced Classes As an instructor, log ...
    • End of Life Lenovo V2 VR Integration with LanSchool Air

      As of March 31, 2024 Lenovo V2 VR integration with LanSchool Air has reached End of Life. Please see Lenovo VR Classroom for more information about VR learning solutions.
    • Viewing Web History

      Overview LanSchool Air preserves a 45 day record of student web history. This record can help instructors keep track of what sites students are using and if they are remaining on task. Web history can be viewed by Instructors and co-teachers in the ...
    • Disabling Edge Split Screen

      Overview LanSchool Air is unable to limit the web in Microsoft Edge when the student uses the Edge Split Screen feature. The LanSchool Air extension does not register the second screen and will not block the website. It is recommended to disable Edge ...